Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of this website and any purchases or requests made through it, operated by Crosswind Marine Services OÜ (“Company”, “we”, “us”, or “our”).

By using this website or placing an order/request, you agree to these Terms.

1. Company Information

Company Name: Crosswind Marine Services OÜ
Registered Address: Ahtri tn. 12, 15551 Tallinn, Estonia
Secondary Address: Szemesi u. 9, 8624 Balatonszárszó, Hungary
VAT Number: EE102361032

Contact Person: Dr. Gábor Gombos
Email: crosswindmarine@crosswindmarine.com
Phone: +36 (70) 624-6240

2. Scope of Services

The website allows users to:

  • Browse products and services
  • Submit inquiries or request quotations
  • Place orders (if enabled)

A submitted order or request does not automatically constitute a binding contract. A contract is formed only after confirmation by the Company.

3. Orders and Contract Formation

  • By placing an order, you confirm that all provided information is accurate
  • We reserve the right to accept or reject any order
  • After submission, you will receive a confirmation email (non-binding)
  • A binding agreement is established only after explicit confirmation by the Company

4. Pricing

  • All prices displayed on the website are net prices unless stated otherwise
  • VAT and additional costs (e.g., shipping) may be added at checkout or during quotation
  • Prices are subject to change without prior notice

5. Payment Terms

Payment methods may include:

  • Bank transfer
  • Other methods displayed at checkout

Payment details will be provided after order confirmation.

Orders may only be processed after payment is received (unless otherwise agreed).

6. Shipping and Delivery

  • Delivery times are indicative and may vary depending on location and product availability
  • Shipping costs are calculated during checkout or included in the quotation
  • We are not responsible for delays caused by external logistics providers

7. Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the right to withdraw from the contract within 14 days without giving any reason.

Exceptions may apply, including:

  • Custom-made or personalized products
  • Products made to customer specifications

To exercise your right of withdrawal, contact us at:
crosswindmarine@crosswindmarine.com

8. Returns and Refunds

  • Returned products must be unused and in original condition
  • Return shipping costs are borne by the customer unless otherwise agreed
  • Refunds will be processed after inspection of returned goods

9. Warranty and Liability

We aim to provide high-quality products and services. However:

  • We do not guarantee uninterrupted or error-free operation of the website
  • We are not liable for indirect or consequential damages
  • Liability is limited to the value of the purchased product/service

10. Intellectual Property

All content on this website is the property of the Company or its licensors and is protected by law.

Unauthorized use is strictly prohibited.

11. User Responsibilities

You agree not to:

  • Provide false or misleading information
  • Use the website for unlawful purposes
  • Attempt to interfere with the website’s operation

12. Data Protection

Your personal data is processed in accordance with our Privacy Policy and applicable GDPR regulations.

13. Cookies

We use cookies to improve functionality and analyze traffic. By using the website, you consent to their use unless disabled in your browser.

14. Third-Party Services

We may use third-party providers (e.g., hosting, payment services). We are not responsible for their practices.

Hosting Provider:
Tárhely.Eu Szolgáltató Kft.
1132 Budapest, Victor Hugo u. 18-22.
www.tarhely.eu

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated versions will be published on this page.

16. Governing Law

These Terms are governed by the laws of Estonia and applicable European Union regulations.

17. Contact

Email: crosswindmarine@crosswindmarine.com
Phone: +36 (70) 624-6240

18. Supervisory Authority

For data protection matters, you may contact:

National Authority for Data Protection and Freedom of Information (NAIH)
Website: https://naih.hu/
Address: 1055 Budapest, Falk Miksa utca 9-11.
Phone: +36 1 391 1400
Email: ugyfelszolgalat@naih.hu